Returns & Exchanges

At The Green Factory, we want you to love your sustainable home goods, which is why we offer a 30-day return window for all unused items in their original eco-friendly packaging. If your purchase doesn't perfectly fit your space, we are committed to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the items in their original box, ensuring all protective padding is included to prevent damage during transit.

3

Affix the Label

Download and print the prepaid carbon-neutral shipping label provided via email and securely attach it to the outside of your package.

4

Drop Off and Refund

Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing